Friday, May 29, 2009

Out of Gas

911 what's your emergency?
yes, I'm out of gas.

You are out of gas? Are you in the middle of an intersection?
ummm no.

Where are you ma'am?
I'm on the off ramp from I-40 west bound.

Which exit ma'am?
John F. Kennedy exit.

Are you in the middle of the road?
No........

Ma'am, aside from being out of gas do you need an ambulance? an officer? (I'm trying to figure out why she called 9-1-1) Is your car on fire?
No!! (by now she's frustrated with my questions)

Ma'am if you don't have an emergency you don't need to call this number.
I need an officer! (she's now pissed at me)

Ma'am what do you need an officer for?
I need an officer to come and sit with my kids in the car while I walk to the gas station to get some gas.

(Moron) Ma'am what you are asking is for our officers to baby sit and we don't do that. Do you have a family member or perhaps a friend you could call to bring you some gas or sit with your children while you go get gas?
Well yes but I wanted an officer to sit with my kids.

Ma'am how old are your children?
9, 10,11

Ma'am do they have any physical/mental disabilities?
No....why?

Ma'am you need to hang up and call a family member or a friend or perhaps your roadside service to assist you.
Why? (you've got to be kidding me???!!!)

Ma'am you are now tying up my emergency line. Unless this is an emergecy you need to get off the line....
But it is an emergency!! I've run out of gas..

Ma'am, do you need an officer, besides to babysit, a fire truck, or an ambulance?
No,, I've run out of gas.

Ma'am, I'm sorry you've run out of gas but that is not an emergency as far as we are concerned.
You aren't being very nice! Let me talk to someone else.

Yes, ma'am hold please......(put her on hold... stood up and gave my supervisor the rundown of the conversation.)
This is John, I understand you've run out of gas. This is NOT our problem..... I've heard my operator trying to get you to understand that you are tying up an emergency line.
But I've run out of gas!

I see, do you have a gas can in your car?
Yes,
All your children can walk?
Yes

Get your gas can, then get your kids out of the car and walk to the gas station that is 300 yards to the north of you, get some gas then walk back to your car put it in and go about your day. Have a nice day, and don't call an emergency line when you don't have an emergency. (click)

Now it's not that we don't sympathize it's just that running out of gas isn't an emergency, perhaps to her but not us. Now while this was going on I was taking care of radio traffic (and computer info) for the fire department for a house fire, 2 car accidents, a shooting, and an assault victim. I was more than happy to turn this call over to my supervisor. He's a great guy, sounds ruff and mean but just a teddy bear under it all! He's more to the point than I am......

Guess the next time I run out of gas I'll call 9-1-1 and see if I can get an officer to come out and sit with my furbabies so I can walk to the gas station! LOL

2 comments:

Lynne said...

I always think my situation isn't an emergency. Then when an officer gets to me they tell me "You know you could have called 9-11." It's only happened twice over the years, but I just didn't think I was in imminent peril.

Kenda said...

LOL it's amazing those that actually have an emergency often don't call 9-1-1 but those that don't have an emergency do!